Q: Why don't my tickets or statements
line up on my Okidata 321 MicroLine?
A: The software requires custom printer drivers in order to print
to several custom paper sizes. Please refer to the manual under
Setting up Printers.
Q: How do I forecast my customers
deliveries?
A: There are several methods to forecast customers, including scheduled
deliveries, julian (calendar) days, and the standard degree days
system. All customer forecasting set up is done under the Setup
Customers form, Product Information tab. Scheduled customers must
have a Forecast Type of "S", and julian or degree days must be Forecast
Type "A". Then you either specify the schedule or fill in the julian
or degree days information. Degree day history must also be predefined
under Delivery, Degree Day Entry. For more information please refer
to the manual under Setup Customer, About Degree Days, and About
Julian Days.
Q: How do I setup metered customers?
A: First you need to tell the system what the customers current
meter reading is. You do this by going into Setup Customers, Product
Information, and making sure the Metered box is checked. Then fill
in the Meter Type and Mtr Reading. The next time you use Sales and
Adjustments, fill in the new meter reading for the reference number.
This will automatically calculate the units used and update the
meter reading.
Q: How often should I export
into QuickBooks?
A: The answer really depends on your business. How frequently do
you need to have QuickBooks updated with the most recent transactions?
Commonly it is one week or one month, this is just to save time
during your daily work.
Q: How do I export into
QuickBooks?
A: Exporting into QuickBooks is actually a multi-step process involving
exporting your current data, then importing the data into
QuickBooks.
First you go unto Management, then QuickBooks Export, and choose
what you would like to export. When exporting it asks you to save
the file, make sure you remember the name and location. Then you
go into QuickBooks under File, Utilities, Import, Import IIF Files.
Here is where you select the file you exported. For more information
see the manual under QuickBooks Export.
Q: What causes a System Error
3315 when posting transactions?
A: Do to a flaq in Windows XP the user name registry setting erases
itself when you reboot occasionally. To remedy this problem go to
Start, Run, type in REGEDIT, and hit OK. Inside click the + next
to HKEY_CURRENT_USER, and click on Volitile Environment below that.
On the right side double click on CLIENTNAME and type your computer
name (use your name if you do not know it), click OK and close out
of REGEDIT. This will resolve the problem.
Q: What causes a System Error
15006 when viewing a customer?
A: When setting up the customer you must hit the Save button after
each page.
Q: What causes a System Error
6 when posting a delivery ticket?
A: The customers last delivery date is invalid. Go under Setup Customer
then Product Information, and look at the Last Delivery date. Make
sure this date is within 2 years of the current date.
Q: How do I backup my database?
A: The program stores a database file ending in .wfl on your computer.
By default it is located in My Documents but it could be located
elsewhere if a different location was selected when the database
was created. You may use any standard backup software (EZ-CD Creator,
Nero Burning ROM, Windows Backup) to back up the file however you
may not be in the software while backing up.
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